Refund policy

Yumé Return & Refund Policy

At Yumé, every can is crafted with intention. We stand behind the quality of our product and want you to feel confident with every order.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We will gladly replace the item or issue a refund.

Satisfaction Guarantee

If you’re trying Yumé for the first time and your experience isn’t what you expected, contact us within 14 days of delivery. We review each request individually and may offer a replacement, store credit, or refund at our discretion.

Returns

Due to the nature of consumable products, we do not require physical returns. In most cases, replacements or refunds are handled directly after verification.

Non-Refundable Situations

We do not offer refunds for:

• Orders requested more than 14 days after delivery
• Products purchased from third-party retailers
• Minor cosmetic damage that does not affect product integrity
• Incorrect shipping addresses entered at checkout

Order Changes & Cancellations

Orders are processed quickly to ensure freshness. If you need to make a change, contact us immediately. We cannot guarantee modifications once fulfillment begins.

Shipping Issues

Once an order is marked delivered by the carrier, Yume is not responsible for lost or stolen packages. However, we will always do our best to help resolve the situation.

Contact

For any questions, reach out to us with our contact form. We’re here to help.

— Team Yume
Sip. Smile. Shine.